Call our UK call centre:
0333 433 0312
Ferguson strives to offer the best after-sales service in the industry. Our customers are extremely important and because of this, we want to ensure that you remain happy with your product long after your initial purchase. This is why we offer a UK based comprehensive technical support facility to all of our customers.
Our UK Call Centre are happy to help you in any way they can on 0333 433 0312 or email support@fergusontv.com
There are two methods of recording
Note: It is not possible to watch one channel while recording another. The TV will record in standby if the EPG timer has been previously set. All recording options are explained in the TV manual.
If you need more assistance call our UK Call Centre on 0333 433 0312
Make sure no keys are stuck down on the remote control. Remove the batteries from the remote to confirm that this is not the cause of the problem.
If you're still having issues please call our UK Call Centre on 0333 433 0312
When inserting DVD’s make sure the label side is facing to the back of the TV. The DVD Region code for Europe is Region code 2. Discs with other region codes will not work. Try more than one disc, if none of them load or work correctly please call our UK Call Centre on 0333 433 0312.
Press the TV/Radio key twice on the remote control to activate TV function.
A simple test to check if the remote control is sending infra-red signals.
Using any Digital camera: point the remote control at the digital camera lens. Now press any key on the remote control. On the camera’s digital screen you should now see the remote control infra-red sender flashing. If you can’t see any flashing or just a very dim flicker, you will need to change the remote’s batteries. If new batteries do not solve the problem you need to replace your remote control.
If you're still having issues please call our UK Call Centre on 0333 433 0312
No picture means that the TV is not receiving a transmission. Check your aerial lead is not damaged and is connected correctly. If the problem still persists press the ‘Menu’ button on the TV or on your remote control. If the menu is displayed on the screen the wrong source may have been selected. Press the source button on your TV or on your remote control and select the source you require.
If you cannot see the menu displayed on the screen you will need to call the Ferguson helpline 0333 433 0312.
If you're still having issues please call our UK Call Centre on 0333 433 0312
Press the key under the blue key on the remote control labeled ‘subtitle’. A subtitles menu will appear on the screen. Press the right arrow key to select ‘Subtitles Off’, and then press ‘OK’. This will deactivate the subtitle function. The same procedure is required to turn on and activate subtitles.
If you're still having issues please call our UK Call Centre on 0333 433 0312
Make sure the dish mountings are secure and are not moving in the wind. Check that obstacles such as trees are not moving back and forth in front of the satellite dish.
This is mainly due to a weak signal. Check that the signal strength and quality are ok.
Check the signal quality and strength are ok and that the dish is the correct size to receive the desired signals. A slight dish misalignment could cause a large reduction in signal strength. Check the satellite cable quality and length. A long cable could cause significant signal loss. A signal amplifier/booster would help correct this.
Ensure the dish is aligned with the selected satellite correctly, e.g. Astra 28.2E. A very slight misalignment can cause a loss of channels.
Check that the Satellite dish/LNB setup and all cables are connected correctly. Make sure the dish is not pointing at any obstructions i.e. trees, tall buildings ect. Ensure your location is within the footprint of the desired satellite transponder.
Go to the ‘SETUP’ option in the main menu and select ‘Channel Management’. Select any channel and press the ‘Red’ key on the remote control to delete.
Note: It is not possible to watch one channel while recording another. All recording options are explained in the TV manual.
There are no codes available for the Sky remote controls, however due to a high demand from customers Ferguson have developed a new remote control design which is supplied with the current range of TV’s as well as being available to purchase directly from Ferguson. This modern design will work with all 73 and 51 series LCD TV’s that use the RC08 and 09 remote handset and will operate the following satellite boxes:
All Ferguson TV’s adhere to a stringent standard regarding picture quality. LED screens are made up of over nine million pixels and in very rare cases it may be possible to notice pixels which do not perform perfectly. Due to this common phenomena Ferguson use the following criteria to establish warranty replacement.
| Pixel Colour | Quantity | Exchange |
| Black | 3 | Yes |
| White | 3 | Yes |
| Sub (Green, Blue or Red) | 7 | Yes |
Some of the earlier TV’s use an external power adaptor in this case the TV does not come equipped with a power off function, the only way to turn the TV off is by the switch at the mains socket.
Green button feature: Some models have this facility where there is 2 buttons on the remote control:
If you're still having issues please call our UK Call Centre on 0333 433 0312
Pixelation of the picture often is caused by poor signal quality. To ensure your digital signal quality is of the best you need to ensure you are using an outdoor aerial suitable to receive digital television signals. You may require an aerial upgrade but we advise that you consult with a professional aerial contractor who will know reception levels in your location.
If you're still having issues please call our UK Call Centre on 0333 433 0312
One of the noticeable differences from analogue signal to digital is the way that the channels and on screen display (menu features) appear with a slight delay. This is quite normal due to way that this digital signal is being transmitted and received by the TV. The easiest way to explain this is to think of the digital signal as computer data and your TV has to read this data before converting this back to pictures and sound.
The majority of the TV’s are HD ready via a HDMI socket on the rear of the TV which enables connection of external HD devices. It is advised to check the specifications before purchasing.
To view channels correctly, a signal must be received by the set from one of the following sources:
Ferguson recommend the use of an outdoor Aerial suitable for receiving digital television transmissions. The use of an indoor or portable aerial is most likely to result in loss of full digital service as the quality of the digital signal may be impaired. It is advisable to consult a professional aerial installer if in doubt.
All Ferguson TVs are designed to use the power cables that are supplied with them. Even though a selected few models are supplied with an external power adaptor which do convert 240 – 12 volts it is always advised to use this adaptor in its appropriate manner. If a TV were to be connected directly to a 12 volt source incorrectly (Battery source) it is possible to damage the television which will inevitably void the warranty.
The majority of Ferguson LED TV’s have the facility of connecting as a monitor via the VGA socket, however it is best to check the specifications of each model. Connecting to a laptop is a different matter though due to laptops being configured to use their own screen. As every laptop is different it is recommended that the consumer seeks advice from a Computer Specialist before connection.
The majority of Ferguson TV’s are wall mountable. On the rear of the TV there will be holes where the wall mounting bracket can be fitted.
Please look at descriptions on product pages for VESA sizes.
If you can't find what you need please call our UK Call Centre on 0333 433 0312
Once you have made a purchase, you should have no problem in fully enjoying your new Ferguson product. However, if you do come across a problem, you can call 0333 433 0312 and speak to a member of the expert after-sales team, who will be happy to identify a solution to your problem.
